Holistic Fit Support

First, check your internet connection. If you're using Sign in with Apple or email/password, ensure you're entering the correct credentials. Tap "Forgot Password" on the login screen to receive a reset email. If the email doesn't arrive within a few minutes, check your spam folder. If you still can't log in, contact us at support@holisticfit.app.

On the login screen, tap "Forgot Password" and enter your email address. You'll receive a reset link within a few minutes. Follow the link in the email to set a new password, then open the app and log in.

Go to Settings → scroll to the bottom → tap "Delete Account". This permanently removes all your data including workouts, goals, meditation history, and community posts. This action cannot be undone.

To change your email, go to Settings → Profile → edit your email. You'll receive a confirmation email at your new address to verify the change.

Subscriptions are managed through your Apple ID on iOS. Go to iPhone Settings → [Your Name] → Subscriptions → Holistic Fit. From there you can change or cancel your plan. Changes take effect at the end of the current billing period.

Pull down to refresh on the home screen to sync your subscription status. If the issue persists, go to Settings → tap your profile to re-check your subscription. If you're still not seeing premium features after 10 minutes, email us at support@holisticfit.app with your Apple ID email and purchase date.

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund. For our refund policy, see the link in the footer below.

Daily wins require a stable internet connection to save. Make sure you're connected and try completing the activity again. Each category (Physical, Mental, Spiritual) can only be won once per day. Wins reset at midnight UTC.

Streaks are updated when you earn your 2nd daily win of the day. If you miss a full day (no 2nd win), your streak resets the next time you earn wins. Streaks count calendar days in UTC time, so activity near midnight may fall on a different date than expected.

Holistic Cash is awarded automatically when a win is saved. Pull down to refresh on the home screen to update your balance. If your HC is still missing after refreshing, contact us with the activity name and approximate time it occurred.

Workouts are saved when you tap "Save Workout". Ensure you have an active internet connection before saving. If the app crashed during a workout, the session may not have been recorded — we're unable to retroactively add workout data.

Go to the Workouts tab, find the workout, and tap on it to open the detail view. Use the edit or delete option from there. Deleted workouts are moved to Recently Deleted (Settings → Recently Deleted) for 30 days before permanent removal.

The Territory feature requires "Always" location permission. Go to iPhone Settings → Privacy & Security → Location Services → Holistic Fit → select "Always". Also ensure Background App Refresh is enabled for Holistic Fit in iPhone Settings.

This means background location permission isn't set to "Always". Go to iPhone Settings → Privacy & Security → Location Services → Holistic Fit → select "Always". This allows the GPS tracker to continue recording even when your screen is locked.

GPS accuracy depends on your environment. Tall buildings, dense trees, and indoor areas can reduce accuracy. For best results, start your run in an open area and wait a moment for the GPS signal to stabilise before beginning.

Check that notifications are enabled: go to iPhone Settings → Notifications → Holistic Fit and ensure "Allow Notifications" is on. Within the app, go to Settings → Notification Settings to configure which types you receive.

You can manage notifications in two places: within the app at Settings → Notification Settings (to choose specific types), or in iPhone Settings → Notifications → Holistic Fit (to turn off all notifications from the app).

Meditation sessions are saved after you select your post-session mood. If you closed the app before choosing a mood, the session won't be recorded. Complete the full flow — session → stop → select mood — while connected to the internet.

Holistic Fit requests a screen wake lock during active meditation sessions. If your screen still turns off, check that Low Power Mode isn't overriding the wake lock: iPhone Settings → Battery → Low Power Mode.

Try closing and reopening the app. If problems persist, ensure you're running the latest version from the App Store. Restarting your device and ensuring at least 1 GB of free storage can also help. If the app crashes consistently on a specific screen, please email us with the details.

This is usually a network issue. Check your internet connection and try pulling down to refresh. On a weak connection, images and community posts may take longer to load.